Project Manager| Maintenance and Repair Coordinator |Real Estate VA

Experienced in using AppFolio to manage property operations, including handling work orders, tracking maintenance requests, and coordinating with vendors and contractors to ensure timely issue resolution. Skilled in managing tenant and owner communication through AppFolio, responding to service requests, updating records, and maintaining organized workflows across multiple properties. Comfortable navigating dashboards, monitoring tasks, and ensuring all maintenance and operational activities are completed efficiently. Detail-oriented and proactive in following up on pending requests, minimizing delays, and delivering excellent service to both tenants and property owners.

Provided responsive and empathetic support through email, chat, and phone for over a year. Handled customer inquiries, resolved issues efficiently, and maintained a high satisfaction rating. Skilled in using CRM tools and managing multiple customer concerns professionally.

Worked as a Virtual Assistant handling administrative tasks such as email and calendar management, data entry, basic research, and customer communication. Used tools like Google Workspace, Zoom, and Trello to support business operations and stay organized. Quickly adapted to client needs and delivered tasks on time.

Provided responsive and empathetic support through email, chat, and phone for over a year. Handled customer inquiries, resolved issues efficiently, and maintained a high satisfaction rating. Skilled in using CRM tools and managing multiple customer concerns professionally.

Provided general administrative assistance including managing emails, scheduling appointments, organizing digital files, and data entry. Supported daily operations by maintaining records and responding to client inquiries professionally and efficiently. Gained hands-on experience using productivity tools like Google Workspace and Microsoft Office.