Jacob

Customer Success Associate

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($699.99/month)

High school diploma

Last Active

April 27th, 2024 (12 days ago)

Member Since

April 10th, 2024

Profile Description

I am an experienced Customer Success Specialist with 2 years of experience in the IT-BPO industry, I've handled international telecommunications multi-service account, mainly service and retention to retain existing clients and customers by providing long-term and personalized solutions, trained with basic technical support for workflow optimization on troubleshooting, skilled in Microsoft Office tools, and CRM Software such as Salesforce. I have developed a high-level interpersonal skill, proficiency in business communication and detailed root cause analysis, presenting data-driven strategies to my team.

Top Skills

Customer Support » Sales Support » Account Retention

Experience: 1 - 2 years

Accounting » Accounts Receivable » Billing

Experience: 1 - 2 years

Customer Support » Customer Service » Conflict resolution

Experience: 1 - 2 years

Other Skills

Marketing » Content Creation » Technical Writing

Experience: 6 months - 1 year

Customer Support » Technical Support

Experience: 1 - 2 years

Office and Administration » Email Management

Experience: 1 - 2 years

Office and Administration » Data analysis

Experience: 1 - 2 years

Basic Information

Age
21
Gender
Male
Website
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Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  116
DISC
Dominance: 10
Influence: 45
Steadiness: 30
Compliance: 15
English
B2(Upper Intermediate)
Uploaded ID
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