Overview
Looking for full-time work (8 hours/day)
at $10.00/hour ($1,760.00/month)
Bachelors degree
Last Active
May 3rd, 2024 (2 days ago)
Member Since
April 9th, 2024
Profile Description
I am a US and PH licensed nurse who has more than 8 years of BPO experience and has been in the leadership role for more than 7 years.
Top Skills
Coaching
Experience: 5 - 10 years
Coaching specific to performance and attendance as a BPO Team Lead
Customer Support » Customer Service
Experience: 5 - 10 years
Use of active listening, genuine empathy, and power words to provide an excellent customer service for business continuity
Office and Administration » Communication
Experience: 5 - 10 years
Excellent verbal and written communication skills to help establish rapport with clients and associates
Other Skills
Office and Administration » Collaboration
Experience: 5 - 10 years
Collaborating with peers, mentors, quality assurance, and clients to create a harmonious and trusting working relationship
Office and Administration » Data analysis
Experience: 5 - 10 years
Alongside coaching to better manage the team's performance and identify strengths and opportunities
Office and Administration » Problem Solving
Experience: 5 - 10 years
Proactive in determining existing and potential challenges and apply critical thinking to create a swift resolution
Customer Support » Insurance » Prior Authorization
Experience: 6 months - 1 year
- US-based insurance company specializing in Workers Compensation - Review medical documents and utilize the respective state's guidelines to determine whether a claim is certifiable, modifiable, or non-certifiable - Work closely with the claims adjuster and the requesting provider in case clarifications arise regarding the claim
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Pasig, Metro Manila
- Tests Taken
- IQ
- Score: 116
- DISC
- Dominance: 30%
- Influence: 7%
- Steadiness: 17%
- Compliance: 46%
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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