April

Technical Support, Ticket Coordinator, Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

High school diploma

Last Active

May 3rd, 2024 (2 days ago)

Member Since

August 24th, 2016

Profile Description

I've been working in the BPO industry for almost 10 years. I'm a full-time Customer Service and Technical Support Specialist and have handled customers all throughout the United States, Canada, and Australia through phone, chat, and email. I have an experience as well in Ticket Coordination and IT Helpdesk doing admin tasks. When it comes to customer management and ticketing, I have an experience with Siebel,  Salesforce, and Autotask. I can work under pressure and can work with little to no supervision at all. Multi-tasking and time management are just some of the strengths I have, making sure as well the quality of the job.

Top Skills

Office and Administration » Email Handling

Experience: 2 - 5 years

Other Skills

Professional Services » Management Services » Administrative Management

Experience: 6 months - 1 year

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 2 - 5 years

Basic Information

Age
35
Gender
Female
Website
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Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  135
DISC
Dominance: 34
Influence: 29
Steadiness: 32
Compliance: 5
English
C2(Advanced/Mastery)
Uploaded ID
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