A BS Psychology degree holder, I bring a unique blend of learned psychology insight and practical experience to the realm of customer service and administration by applying knowledge gained from my Group dynamics and HR college certificates.
With 3 years Customer Service Representative and administrative background work experience being a Supervisor of the Resolutions Desk Team in the Airline Industry including Flight Centre Travel Group Southeast Asia, I led a team dedicated to resolving customer and company issues, and ensuring a seamless experience. My tenure has equipped me with a deep understanding of customer needs, exceptional problem-solving abilities, and a commitment to delivering solutions promptly and effectively.
My work experience have equipped me with invaluable communication skills, both verbal and written, enabling me to effectively engage with customers, clients and affiliates alike to provide top-notch service. My administrative background has further refined my organizational abilities, attention to detail, and capacity to handle multiple tasks with efficiency. I am also committed to continuous learning and development, always seeking out opportunities to grow both personally and professionally.
I am eager to continue my journey of growth and success, of being impactful to others and leveraging my expertise in customer service, administration, and psychology to make meaningful contributions to my future endeavors.
Experience: 2 - 5 years
Experience: 2 - 5 years
*Reservation management *Ticketing
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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