General Virtual Assistant

My role as a Technical Support Representative at Infocom Dumaguete underscores my commitment to customer satisfaction and organizational success. I consistently achieved high customer satisfaction ratings, surpassing performance targets and garnering recognition for exceptional service delivery. I adeptly resolved intricate technical issues, leading to decreased customer churn and bolstered brand reputation. Customers commended my professionalism, technical expertise, and dedication to effectively resolving their concerns. Key Responsibilities: Technical Assistance: Provided prompt and effective technical support to PLDT and Smart Prepaid account holders via phone, email, or chat, addressing inquiries and troubleshooting issues. Troubleshooting and Issue Resolution: Diagnosed and resolved technical issues related to internet connectivity, mobile services, billing discrepancies, and account management, ensuring customer satisfaction and retention. Product Knowledge: Demonstrated expertise in PLDT and Smart Prepaid products, effectively communicating features, benefits, and usage guidelines to customers. Documentation and Reporting: Maintained accurate records of customer interactions, technical solutions provided, and issue resolutions in the company's CRM system for future reference and reporting. Customer Relationship Management: Fostered positive relationships with customers by actively listening to their concerns and providing personalized solutions to meet their needs. Adherence to Policies and Procedures: Ensured compliance with company policies, procedures, and service-level agreements (SLAs) while handling customer inquiries and escalations. Continuous Learning: Kept abreast of industry trends and technological advancements, actively participating in training sessions and workshops to enhance technical knowledge and skills. Overall, my tenure as a Technical Support Representative reflects my dedication to delivering exceptional service and exceeding customer expectations.

As a Medical Record Retrieval Specialist at Teletech Dumaguete from October 2018 to December 2019, I was responsible for efficiently retrieving medical records for various purposes. This involved meticulous organization, attention to detail, and adherence to strict confidentiality protocols. My role contributed to streamlining processes and ensuring accurate documentation, facilitating smooth operations within the healthcare industry.

As a Job Order Employee, I have been responsible for providing administrative support, particularly in assisting with paperwork and preparing committee reports. This includes: Assisting in the completion and organization of various paperwork, including forms, documents, and reports. Ensuring accuracy and completeness of paperwork before submission. Managing and maintaining physical and electronic filing systems for easy retrieval of documents. Compiling and summarizing information from various sources to create comprehensive committee reports. Collaborating with team members to gather data and insights necessary for report generation. Ensuring adherence to formatting and content standards set by the organization for committee reports. Maintaining confidentiality and discretion in handling sensitive information and documents. Demonstrating attention to detail and accuracy in all aspects of paperwork and report preparation.

As an experienced professional in office and administration roles, I possess a strong skill set in email handling. I am proficient in managing and organizing large volumes of emails efficiently and effectively. My expertise includes: Email Organization: I have developed robust systems for organizing and categorizing emails, ensuring that important messages are prioritized and addressed promptly. Inbox Management: I am skilled at maintaining an organized inbox by filtering and sorting emails, responding to inquiries, flagging urgent messages, and delegating tasks as necessary. Communication: I excel in clear and concise communication via email, ensuring that messages are professional, courteous, and grammatically correct. I am adept at drafting emails for various purposes, including correspondence with clients, colleagues, and external stakeholders. Time Management: I understand the importance of time management when handling emails and prioritize tasks accordingly. I can efficiently manage my inbox while balancing other responsibilities to ensure timely responses and follow-ups. Email Etiquette: I adhere to proper email etiquette, including using appropriate subject lines, greetings, and signatures. I am mindful of confidentiality and privacy concerns when handling sensitive information via email.