I assist customers with their issues via various communication channels. I also contact leads with the intention to offer the business' products, with that said, I evaluate problems and complaints of customers and provide proper solutions, responding to their needs, offering the products and giving necessary information of the said products.
I am capable and consistent, therefore I am confident that I will be able to do my job properly while carrying a positive attitude. I am also known for having a good communication skill, above all else, I have deep empathy and a great value of professionalism.
Experience: Less than 6 months
I work as a Customer Service Representative in Concentrix for 3 months (November 2023-January 2024). I offer customers the opportunity to receive responses real time while maintaining connection and empathy.
Experience: Less than 6 months
As I used to have a small business, I have an experience in data entry in Shopee, as well as Magento (with a client) whereas I am required to copywrite, research, and handle ads for the products.
Experience: Less than 6 months
I work as a chat support for 6 months (June 2019-November 2019) and a small business owner for 3 years (June 2020-November 2023), whereas I allow customers to connect with the brand at their convenience as well as expedite issue resolution and increase customer satisfaction.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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