Expert on Medical Billing | Medical Biller |Claims Expert

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 9th, 2024 (11 days ago)

Member Since

August 22nd, 2016

Profile Description

I am dedicated to deliver excellent service with efficiency and enthusiasm. I have 10 years of work experience in the industry.Employment History:  

1.) Company name: Six Eleven Teleservices (BPO *Business Process Outsourcing* Company in Davao City, Philippines) 

    Account : Magicjack   (United States based Company) Employment date: January 2011 to December 2011  
  Position: Customer Support       My first job was a tech chat support agent for almost 1 year at Magicjack. What we do is we provide Customer Support for Billing concerns, General Inquiries and troubleshooting through chat.  


2.) Company name: Focusinc  (BPO Company in Davao City, Philippines)      Account: Parameds   (United States based Company) 

 Employment date: January 2013 to April 2014    
Position: Customer Support      I worked as a virtual data retriever for 1 year and 3 months. We conduct retrieval of medical records with authorizations for various insurance companies within US by doing outbound calls all throughout the United States.   

3.) Company name: Offsourcing Inc (BPO Company in Davao City, Philippines) 

     Account: Upgrade to see actual info   (United States based Company) 
     Employment date: June 2014 - September 2015   
    Position: Customer Support      I worked for the apparel online company Upgrade to see actual info as a customer service representative for 1 year via inbound call, email and chat support for 3 months. I provide assistance for general inquiries, placing order, billing inquiries, verifying and processing refunds, tracking shipments to Fedex and Purolator and cancellation of VIP membership.

  4.) Company name : Upgrade to see actual info (United States based Company) 

          Employment date: March 2017 to January 2018 
         Position: Email Customer Support      I worked as a Customer Service Representative for Upgrade to see actual info for 10 months. 

 5. Company name: Compass Experience LabsI worked as a Customer Service Representative for Compass Experience Labs for 3 years A virtual assistant job from onlinejobs.ph  

     Employment date: August 2018 until August 2021 
    Position: Email/Chat Customer Support

6.) General Virtual Assistant Online:   I've been a virtual assistant online from 2016 up to the present date. 

Within my 4 year’s experience of being a virtual assistant my specializations are the following:

Social Media Management   
- Facebook   
- Twitter  
 - Pinterest   
- Instagram   
- Gramblr   
- Hootsuite   
- Hashtagify  
- Linkedin

For running multiple social media accounts:
MultiLogin App
Teamviewer
Ipchanger  cmd (command prompt)
WebResearch
Teamzy
Google streak (G-streak)

Customer Service Software tools that I have experience in using:
Zendesk
Helpscout
Manychat
Shopify
Shipstation
Lastpass
Dropbox
Google Drive

Project Management tools:

-Basecamp
-Teamwork
-Trello
-Slack
-Hubstaff
-Bitrix24
- Asana
-CanvaSearch Engine Marketing

**Basic skills in Video Editing and Photoshop editing
**Data Entry/ Spreadsheet or Microsoft Excel
**Customer Support via chat/e-mail/and phone  (could be outbound or inbound)

--My average typing speed is 55-60 WPM (Words per minute)

My strong computer skills, experience as a General Virtual Assistant, expertise on customer support, social media management skills and Shopify Store Management are some of the things that can make me an asset in your company. I would welcome the opportunity to discuss my suitability for my position and comply with your requirements.