Hi! I’m Nica — a skilled Medical Virtual Assistant and Customer Service Specialist with 5+ years of proven experience streamlining healthcare operations, administrative tasks, and patient support. I don’t just manage tasks — I help clinics, providers, and businesses run more smoothly and efficiently.
I specialize in:
End-to-end patient coordination – appointment scheduling, EMR updates, insurance verification, and follow-ups.
Efficient admin support – inbox and calendar management, CRM updates, data entry, and back-end organization.
Healthcare expertise – HIPAA-compliant processes, claims follow-up, and provider communications.
I bring mastery of tools such as Google Workspace, MS Teams, Salesforce, Slack, Canva, CapCut, and multiple EMR systems — ensuring seamless integration with your workflows.
Why work with me?
? Dependable, proactive, and client-focused
? Quick to adapt and learn your systems
? Available part-time or full-time (20–40 hrs/week)
Let’s work together so you can focus on what matters most — while I handle the rest.
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
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