Khins
Expert in Customer Service, Tech Support, and Back Office Operations
Verified
Overview
Looking for full-time work (8 hours/day)
at $4.47/hour ($864.00/month)
Associates degree
Last Active
July 22nd, 2026 (6 days ago)
Member Since
April 2nd, 2024
Profile Description
Welcome to My Profile!
Are you searching for a dedicated Customer Service Representative (CSR) and Back Office Advocate who can elevate your business operations to the next level? Look no further! With a proven track record of providing exceptional customer support and optimizing back-office processes, I'm here to help you achieve your goals efficiently and effectively.
* About Me:
I am a passionate professional with extensive experience in customer service and back-office operations. With a keen eye for detail and a commitment to excellence, I thrive in fast-paced environments where I can make a tangible impact on business success.
*Skills & Expertise:
*Customer Service: I excel in delivering outstanding customer experiences through clear communication, empathy, and problem-solving skills.
*Back Office Operations: My organizational abilities and attention to detail ensure seamless execution of administrative tasks, data management, and process improvement initiatives.
*Salesforce: Proficient in leveraging Salesforce to streamline customer relationship management (CRM) processes, track interactions, and enhance overall efficiency.
*Citrix: Experienced in utilizing Citrix for remote desktop access, virtualization, and application delivery, facilitating smooth back-office operations from any location.
*Oracle: Skilled in navigating Oracle applications for data entry, document processing, and database management, ensuring accuracy and compliance with established standards.
*Why Choose Me:
Reliability: You can count on me to deliver high-quality work on time, every time.
Adaptability: I'm quick to learn new tools and processes, allowing me to adapt to your specific requirements seamlessly.
Collaborative Spirit: I value open communication and teamwork, collaborating with your team to achieve shared objectives.
Continuous Improvement: I'm committed to ongoing learning and professional development, staying up-to-date with industry trends and best practices.
Let's work together to elevate your customer service and back-office operations to new heights! Contact me today to discuss how I can support your business needs and contribute to your success.
Top Skills
Customer Support » Email Support
Experience: 6 months - 1 year
Execute a variety of back-office tasks, including data entry, document processing, and administrative support. Monitor and maintain data accuracy and integrity within internal systems. Collaborate with cross-functional teams to streamline processes and drive operational excellence. Serve as a point of contact for internal inquiries and escalations, resolving issues promptly and effectively. Identify areas for improvement and implement solutions to enhance workflow efficiency. Uphold company policies and procedures while adhering to quality standards and compliance requirements
Customer Support » Healthcare
Experience: Less than 6 months
*Process and adjudicate claims efficiently, following Aetna's policies and guidelines for accurate reimbursement. *Investigate and resolve provider inquiries and disputes regarding claim status, denials, and payment issues. *Educate providers on Aetna's billing procedures, fee schedules, and reimbursement policies to support accurate claims submission. *Collaborate with internal teams to address provider concerns, streamline processes, and improve service delivery. *Stay informed about Aetna's products, services, and industry regulations to provide knowledgeable support to providers regarding eligibility, benefits, and claims. *Assist providers in understanding member eligibility, benefits, and coverage details to facilitate seamless patient care.
Customer Support » Customer Service
Experience: 6 months - 1 year
* Respond to customer inquiries and concerns regarding prescription refills for Aetna Med D plans. * Process prescription refill requests accurately and efficiently accordance with company guidelines and protocols. * Provide information on prescription coverage, formularies, and medication alternatives to customers as needed. * Coordinate with pharmacies and healthcare providers to ensure timely processing and delivery of prescription medications. * Document customer interactions and transactions accurately in the company's system for record-keeping and reporting purposes. *Educate customers on medication adherence and encourage them to follow prescribed treatment plans.
Other Skills
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Binangonan, Rizal
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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