Customer Care Professional

Handled Technical Sales for a Dell Computers. Identify customer needs and provide options that would complete customer home office system purchase. Provide recommendations that cover after sales service, in house financing and other peripherals.

Look up dates destinations and propose itinerary for customers. Pricing and selection of airline,hotel or car rental provider. Also see events tours that may fit in itinerary.

Handling difficult inquiry and coordinating with other departments or support team to resolve inquiry promptly. High level decision making. Advising customers even their request is unserviceable.

Identify areas for improvement. Formulate action plan and development path. Monitor progress to ensure that action plan is current.

Remotely connected to customer’s device and help them resolve online account management. Help customers pair their devices for their digital wallets. Effective questions and understanding how customers navigate on their device.