Social Media Manager / Customer Service Representative

Overview

Looking for part-time work (4 hours/day)

at $4.98/hour ($480.00/month)

Associates degree

Last Active

June 3rd, 2026 (21 days ago)

Member Since

April 1st, 2024

Profile Description

Social Media Management: Proficient in creating, scheduling, and managing content across platforms such as Instagram, Facebook, Twitter, LinkedIn, and TikTok. Skilled in increasing brand awareness, engagement, and follower growth through targeted campaigns and data-driven content strategies.
Content Creation & Branding: Experienced in designing visually compelling graphics and writing persuasive copy tailored to various audiences. Adept at maintaining brand voice and consistency across all social channels.
Analytics & Performance Tracking: Skilled in using tools like Meta Business Suite, Hootsuite, Buffer, and native platform insights to monitor KPIs, generate reports, and optimize campaign performance.
Community Engagement: Expert at building and maintaining online communities by responding promptly to comments, messages, and mentions. Strong focus on fostering loyalty and improving customer experience.
Customer Service Excellence: Demonstrated ability to handle customer inquiries, complaints, and feedback professionally via email, chat, social media, and phone. Strong conflict resolution and problem-solving skills.
Multitasking & Time Management: Able to manage multiple social media accounts while providing high-quality customer service in fast-paced environments.
Adaptability & Communication: Strong written and verbal communication skills with a customer-centric mindset. Quick to adapt to changes in trends, technology, and customer expectations.