Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.20/hour ($1,001.60/month)

High school diploma

Last Active

July 6th, 2026 (2 days ago)

Member Since

April 1st, 2024

Profile Description

SKILLS
- Banking
- Service-oriented
- Technology
- Sharp problem solver
- Claims questions
- Energetic work attitude
- Policy/account changes

Experience
----------
TDCX Phils Inc. - Team Leader
- Manages tea ---------- mbers in the day-to-day performance of work, provides
leadership and coaching
- Identifies areas of improvement and to be able to introduce new structures and
improved processes as required
- Fosters team discipline, communication and morale to strengthen teamwork within
the team
- Constantly updates and reinforces the team on existing products, services and
operational procedures
- Ensures that tea ---------- mbers are fully briefed on new information within the agreed time frame in order to effectively carry out their role. 

AUTHORSOLUTIONS INC.
Payment Central Representative
Attends to customer queries on payment related concerns in accordance to
standard operating procedures.
Process author payments for publishing their books.Strictly comply with the
Payment Card Industry Data DSS (Data Security Standards).
Attends to email concerns in accordance to established procedures.

2017 TASKS EVERYDAY
Virtual Assistant
- Promptly respond to general inquiries from clients, members, and staff via email.
- Resolved service issues and shared benefits of additional services.
- Counsel customers and clients on options for service packages or options.

----------
EXL Service Philippines Inc
Customer Service Representative
Consult with customers to evaluate needs and determine best options.
Upgrade service and offer additional service package options.
Developed highly empathetic client relationships and earned reputation for
delivering exceptional customer service.
Consistently improve customer satisfaction through expert resolution of
conflicts, issues, and concerns.


---------- Teleperformance
Customer Service Representative
Answers customers telephone calls regarding existing accounts.
Respond to questions and concerns about service, and escalate calls
appropriately.
Maintain up-to-date knowledge of bank policies regarding payments, account
changes, and upgrades.
Provided back-up for other customer service representatives when needed.

ABOUT ME:

EDUCATION
Southwestern University
Southwestern University
Secondary School
Dedicated Customer Service Representative motivated to maintain customer
satisfaction and contribute to company success. Proven ability to establish rapport with
clients and exceed sales quotas. Reliable and driven, with strong time management
and prioritization abilities.