Being a Customer Service Representative/Technical Support Advisor for 6 years, I' ve had the privelege of honing my skills and refining my approach tp deliver top-notch service that leaves a lasting positive impressions. As CSR/TSR, I had the opportunity to engage with customers from diverse backgrounds, addressing their inquiries, resolving concerns, and ensuring their needs are met with the utmost care and attention. Whether it's over the phone or through
CORE KNOWLEDGE AND SKILLS AREAS:
* Strong attention to detail. * Analytical and problem-solving abilities. * Proficient English communication. * Good People Management. * Infographic Designing. * Knowlege in MS Office (Word, Excel, PowerPoint, Publisher) * Knowledge in Apple developed apps (Pages, Numbers, Keynote, Notes, etc) * Knowledge in google sheet and gmail. * Knowledge in Outlook. * Technical knowledge in macOS, iOS and iPadOS.
Experience: 2 - 5 years
We cater our customers’ technical concerns about with their iPadOS, iOS and macOS devices.
Experience: 1 - 2 years
We provide support to our customers who have issues with their mobile billing, mobile plan, services and with thier mobile devices as well.
Experience: 2 - 5 years
as a QA my role and my responsibilities include call monitoring and providing actionable insights. Through monitoring, I gathers information to improve Advisor performance in the contact center. As the QA team monitors the customer interactions, they use evaluation forms to capture insights from these interactions.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.