Elliza

Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

High school diploma

Last Active

May 4th, 2024 (5 days ago)

Member Since

March 31st, 2024

Profile Description

Being a Customer Service Representative/Technical Support Advisor for 6 years, I' ve had the privelege of honing my skills and refining my approach tp deliver top-notch service that leaves a lasting positive impressions. As CSR/TSR, I had the opportunity to engage  with customers from diverse backgrounds, addressing their inquiries, resolving concerns, and ensuring their needs are met with the utmost care and attention. Whether it's over the phone or through email. I pride myself on my ability to communicate effectively and empathetically, building rapport and trust with each interaction. My journey in customer service has equipped me with a keen understanding of the importance of patience, problem-solving, and going above and beyond to exceed customer expectations. 

CORE KNOWLEDGE AND SKILLS AREAS:
    *      Strong attention to detail.    *      Analytical and problem-solving abilities.    *      Proficient English communication.    *      Good People Management.    *      Infographic Designing.    *      Knowlege in MS Office (Word, Excel, PowerPoint, Publisher)    *       Knowledge in Apple developed apps (Pages, Numbers, Keynote, Notes, etc)    *       Knowledge in google sheet and gmail.    *       Knowledge in Outlook.    *      Technical knowledge in macOS, iOS and iPadOS.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

We cater our customers’ technical concerns about with their iPadOS, iOS and macOS devices.

Customer Support » Customer Service

Experience: 1 - 2 years

We provide support to our customers who have issues with their mobile billing, mobile plan, services and with thier mobile devices as well.

Office and Administration » Quality Assurance

Experience: 2 - 5 years

as a QA my role and my responsibilities include call monitoring and providing actionable insights. Through monitoring, I gathers information to improve Advisor performance in the contact center. As the QA team monitors the customer interactions, they use evaluation forms to capture insights from these interactions.

Other Skills

Basic Information

Age
32
Gender
Female
Website
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Tests Taken
None
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