Nelma

Customer Support & Admin VA | Salesforce | Shopify | Google Workspace | 4+ Years

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Overview

Looking for full-time work (12 hours/day)

at $1.66/hour ($480.00/month)

Bachelors degree

Last Active

June 30th, 2026 (9 days ago)

Member Since

March 31st, 2024

Profile Description

Results-driven Customer Service and Operations professional with 4+ years of experience in customer support, sales, inventory management, and business operations. Proven ability to handle high-volume customer interactions, resolve billing and technical concerns, process refunds and orders, and maintain strong customer relationships. Experienced in managing daily business operations, supervising staff, coordinating inventory, and preparing operational reports. Skilled in CRM systems, Google Workspace, Microsoft Office, and remote collaboration tools.

Top Skills

Office and Administration

Experience: 2 - 5 years

Office admin tasks include managing correspondence, scheduling appointments, data entry, organizing files, ordering supplies, reception duties, assisting with travel arrangements, supporting staff, event coordination, and miscellaneous administrative tasks.

Customer Support » Customer Service

Experience: 1 - 2 years

I assisted customers with mobile products, services, and account-related concerns. My responsibilities included handling inbound and outbound inquiries, processing payments, resolving billing and technical issues, and guiding customers with plan upgrades or product purchases. I developed strong communication and problem-solving skills while ensuring excellent customer experiences. This role allowed me to balance sales support with customer service, contributing to increased customer satisfaction and retention.

Design » Graphic Design » Canva

Experience: 2 - 5 years

I use Canva to create social media graphics, presentations, and marketing materials. Proficient in designing branded content, editing templates, and producing visual assets quickly and professionally.

Other Skills

Marketing » CRM » Salesforce

Experience: 6 months - 1 year

Marketing » Email Marketing

Experience: Less than 6 months

Customer Support » Ecommerce » Shopify

Experience: Less than 6 months

I handle order management, refunds, tracking updates, and customer inquiries for Shopify stores. I'm familiar with navigating the Shopify Admin dashboard, processing refunds, and managing customer records."

Real Estate » Appointment Setting

Experience: Less than 6 months

Marketing » GoHighLevel

Experience: Less than 6 months

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: TALAINGOD, DAVAO DEL NORTE

Tests Taken: IQ
Score: 255: DISC
Dominance: 25
Influence: 31
Steadiness: 39
Compliance: 5: English
C1(Advanced)