Customer Service | Virtual Assistant

Overview

Looking for full-time work (10 hours/day)

at $4.98/hour ($1,200.00/month)

Bachelors degree

Last Active

June 25th, 2026 (today)

Member Since

March 29th, 2024

Profile Description

Virtual Admin Assistant | Customer Support Specialist | Social Media Manager | 8+ Years Experience

Hi, I'm Jhoesell, a highly organized and results-driven Virtual Assistant with 8+ years of experience supporting businesses in the education, healthcare, customer service, and digital marketing industries.

I help business owners, coaches, agencies, and growing teams stay organized, improve customer experiences, and streamline daily operations. Whether it's managing inboxes, coordinating schedules, handling customer inquiries, maintaining CRM systems, or supporting social media growth, I bring efficiency, professionalism, and attention to detail to every task.

What I Can Help You With

• Administrative Support & Operations
• Email & Calendar Management
• Customer Service (Phone, Email & Chat)
• Appointment Scheduling & Coordination
• CRM Management & Data Entry
• Lead Generation & Follow-Up
• Reporting & Documentation
• Social Media Management & Content Scheduling
• Community Management & Engagement
• Process Improvement & Workflow Optimization

Highlights of My Experience

• 8+ years of professional experience across multiple industries
• Managed 100+ customer and student inquiries weekly while maintaining high satisfaction rates
• Supported enrollment, onboarding, and customer retention initiatives
• Improved administrative efficiency through organized systems and workflow management
• Experienced working remotely with international clients and distributed teams
• Proven background in customer support, sales, operations, and social media management

Tools & Platforms

• Google Workspace
• Microsoft Office Suite
• Salesforce
• HubSpot
• Calendly
• Zoom
• CRM & Ticketing Systems
• Facebook, Instagram, TikTok, and X

I am known for being proactive, dependable, easy to work with, and committed to delivering high-quality results. My goal is simple: help your business run smoothly so you can focus on growth.

I'm available for both long-term and project-based opportunities and can quickly adapt to your processes, tools, and business needs.

Let's discuss how I can support your team and contribute to your success.