A dedicated professional with over 5 years of experience as a Customer Service Representative, I bring expertise in delivering exceptional customer service and have excellent remote work practices throughout my career. I thrive in collaborative settings and am committed to delivering results.
Experience: 1 - 2 years
Investigate and resolve client order issues, order discrepancies, product inquiries, billing questions, and delivery difficulties. Familiarization with tracking orders using USPS and FedEx.
Experience: 2 - 5 years
Investigate and resolve client order issues, order discrepancies, product inquiries, billing questions, and delivery difficulties. Familiarization with tracking orders using USPS and FedEx.
Experience: 1 - 2 years
Present retention offers to customers based on their individual needs and circumstances. Handle incoming customer phone calls, addressing a wide range of inquiries, including billing questions, plan information, technical support, and account changes.
Experience: Less than 6 months
Create, modify, and optimize detailed working drawings and layouts for fiber optic networks, adhering to the company standards and guidelines.
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