Unit Manager

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

April 29th, 2024 (17 days ago)

Member Since

March 29th, 2024

Profile Description

Collections Outbound, Inbound and Chat
To supervise the Operations sub-functions of Capital One Philippines. To implement policies and to identify opportunity areas to ensure sub-function efficiency. To be responsible for supervising a team of professionals and drive improvements in call skills and customer experience through regular interaction in order to achieve individual and group targets. To maintain partnerships across the organization to further the sub-function’s goals
Operational performance. Provides periodic performance data to the Sr. Unit Manager by analyzing daily, weekly, and monthly performance trends; Inspects data accuracy on team reporting (i.e. DID and HR roster)
Process improvement. Conducts scheduled and random audits to ensure compliance with all applicable laws and regulations; Identifies opportunity areas and implements strategies in collaboration with other stakeholders to improve process and customer service delivery
People development. Provides sub-functional leadership to a team of professionals, including recommendations for hiring/termination, approval of time records, schedule adherence, deployment, mentoring, performance review, pay recommendations and administrative decisions; regularly conducts focus group discussions on employee concerns; conducts final interview of external applicants and evaluates qualifications for hiring