Seasoned VA| Marketing Associate | CSR

Overview

Looking for full-time work (8 hours/day)

at $9.60/hour ($1,689.60/month)

Bachelors degree

Last Active

May 19th, 2024 (2 days ago)

Member Since

March 27th, 2024

Profile Description

Hello there! I'm Vanessa, a highly skilled and versatile professional who is genuinely passionate about supporting businesses across various domains, including real estate marketing, social media management, and customer service excellence. With my extensive experience and expertise in executing marketing campaigns, managing social media platforms, and delivering exceptional customer support, I aim to instill confidence in you regarding my ability to enhance your business operations effectively.
???? Real Estate Marketing and Multimedia Content Management:
I've successfully executed marketing campaigns for residential and real estate properties. I specialize in creating compelling property listings, designing eye-catching promotional materials, and video editing using Canva & Capcut. Additionally, I implement targeted digital marketing campaigns to reach potential buyers and investors.
Moreover, I curate weekly email newsletters using Mailchimp, create and publish weekly blog content on their website, and design engaging social media graphics for open houses, new listings, and under-contract/sold properties. My overarching objective is to maximize property visibility, generate leads, and ultimately drive sales.
???? Social Media Management:
I specialize in Social Media Moderation and Customer Support, particularly on Facebook and Instagram platforms. With a keen eye for detail, I meticulously manage and monitor these platforms, ensuring that negative comments are promptly addressed and inquiries are responded to in a timely manner.
Utilizing tools like META and Facebook Business Suite, I efficiently handle customer inquiries, resolving issues with a focus on delivering exceptional positive customer experiences. My expertise extends to managing over 12 business pages for an e-commerce client, where I prioritize maintaining a positive online presence and fostering strong customer relationships.
By consistently providing attentive support and effectively managing online interactions, I contribute to enhancing brand reputation and driving customer satisfaction across social media channels.
???? Customer Service Excellence:
With 12 years of experience as a Customer Service Representative (CSR), Quality Assurance (QA) Analyst, and Fraud Analyst, I've honed my communication skills and problem-solving abilities. I'm adept at handling customer inquiries through phone, email, and chat, resolving issues promptly, and ensuring a positive customer experience at every touchpoint.
???? Key Skills:
**???? Real Estate Marketing and Multimedia Content Management:**
- Marketing Campaign Execution
- Property Listing Creation
- Promotional Material Design
- Video Editing (Canva & Capcut)
- Digital Marketing Campaign Implementation
- Email Newsletter Curation (Mailchimp)
- Blog Content Creation and Publishing
- Social Media Graphic Design
**???? Social Media Management:**
- Social Media Moderation
- Customer Support
- Facebook and Instagram Platform Management
- Detail-Oriented Monitoring
- Timely Response to Inquiries
- Tool Proficiency (META, Facebook Business Suite)
- Customer Experience Enhancement
- Multi-Page Management
- Online Reputation Management
- Relationship Building and Engagement
**???? Customer Service Excellence:**
- Communication Skills
- Problem-Solving Abilities
- Multichannel Inquiry Handling (Phone, Email, Chat)
- Issue Resolution
- Positive Customer Experience Assurance
- Quality Assurance
- Fraud Analysis
- Customer Relationship Management
- Empathy and Active Listening
- Continuous Improvement and Adaptability
Let's partner together to streamline your operations, elevate your marketing endeavors, and ensure exceptional customer experiences! I'm committed to not only helping you achieve your business goals but also granting you more personal time by efficiently managing your business as if it were my own. I eagerly anticipate the opportunity to contribute my expertise to your success. Please don't hesitate to reach out, and let's explore how we can collaborate effectively.