Bookkeeper

Currently learning online bookkeeping tools and practices. Familiar with journal entries, ledgers, and reconciliations.

Quick to learn new tools, systems, and processes; able to work independently and adjust in fast-paced environments.

Prepared financial reports, performed account reconciliations, recorded journal entries, and supported month-end closing activities to ensure accurate financial reporting.

Assisted customers with system-related and account issues, providing step-by-step troubleshooting for common technical problems.

Proficient in creating reports, basic formulas, data sorting, and formatting for accounting and tracking purposes.

Fast and accurate typing skills, with experience in updating customer records, financial entries, and tracking logs.

Handled voice and chat support in the BPO industry, resolving billing and travel-related concerns with professionalism and empathy.

Worked as an Accounting Officer for a year, handling basic bookkeeping, reconciliations, and financial reports.

Experienced in using CRM systems for managing customer profiles, tickets, and follow-ups in call center environments.

Efficient in handling real-time chats, resolving multiple inquiries at once while ensuring excellent customer experience.

Skilled in using Google Docs, Sheets, Gmail, and Calendar for coordination and task management.

Quick to assess and resolve customer or process issues, always aiming for practical and satisfactory solutions.

Effectively prioritized multiple tasks, managed competing deadlines, and consistently completed work accurately within required timeframes.

Currently working on developing general VA skills including admin tasks, email handling, appointment setting, and file management.