Resourceful Call Center Representative and Real Time Analyst who consistently me

Overview

Looking for full-time work (6 hours/day)

at $5.00/hour ($660.00/month)

Bachelors degree

Last Active

April 6th, 2024 (21 days ago)

Member Since

March 25th, 2024

Profile Description

• July 2021 – Present
Sr. Representative, Real Time Management
Concentrix – IT Park Cebu
- “Responsible for planning, creating and communicating forecasts and schedules”.
- “Maintaining the right headcount, calculating call capacity and ensure service level target are met”.
- “Reporting and data management activities around scheduling, forecasting and data analysis”.
- “Work with operations team to create and follow scheduling rules in line with the business requirement”.
- “Collects daily Unplanned exceptions (call outs, late) and administers those updates into the workforce management system’.
- “Completes post-mortem analysis to highlight areas of opportunities and planning adjustment”.
• April 2021 – July 2021
ERU
Concentrix – IT Park Cebu
- “Resolve the client’s complaint by understanding the scenario and routing it to the correct department that handle the situation”.
- “Make a follow up on those emails routed to different department’.
- “Get in touch with the customer regarding his/her complaint and provide conlusion”.
• April 2019 – April 2021
Customer Service Representative
Concentrix – IT Park Cebu
- “Processing a variety of customer transactions accurately an efficiently”.
- “Performing account maintenance on personal and certificates of deposits accounts’’.
- “Educate existing and potential customers on our products and services”.
- “Providing quality customer service and efficiently takes care of customers’ concerns”.
- “Assisting the tellers when necessary to service customers and to expedite wait time’’.
• July 2018 – February 2019
ESL Instructor (C)
New Frontier Mabolo,Cebu City
- Educate students from other Asian Countries like Korea, China Taiwan, etc. on English Skill.
- Follows the company’s set lesson plan in teaching English”.
- Ensure that my student will pass a certain level of examination at the end of their set timeline in the company.