Sherlyn

Customer Service Representative - Sales Support

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Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

Associates degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

March 24th, 2024

Profile Description

I am a Customer Service Virtual Assistant with over 7 years of hands-on experience (since 2019) supporting businesses by delivering exceptional customer experiences. I bring a strong passion for helping customers, combined with proven expertise in time management, multitasking, clear communication, data entry, and problem-solving.

Throughout my career, I have successfully handled email support, live chat, and phone calls, assisting customers with professionalism, empathy, and efficiency. I am highly skilled at managing high-volume interactions, maintaining accurate records, and ensuring every customer feels heard, valued, and supported.I thrive in fast-paced, remote environments, where attention to detail, adaptability, and organization are essential. My ability to balance multiple tasks while meeting deadlines has contributed to improved customer satisfaction, stronger client relationships, and repeat business. I take pride in resolving concerns smoothly and turning everyday interactions into positive, lasting impressions.I am dedicated to helping brands build trust, strengthen loyalty, and keep customers coming back through consistent, high-quality support.?

If you’re looking for reliable support to grow your business and keep your customers coming back, hit the Message button and let’s work together.

Top Skills

E-Commerce

Experience: 5 - 10 years

I am an expert in order processing, assisting customers with returns and refunds, monitoring orders, handling inbound and outbound calls, and providing email support.

Customer Support » Email Support

Experience: 5 - 10 years

I have extensive experience in email support, assisting customers in resolving their concerns, responding to inquiries, and following up to ensure a seamless resolution.

Customer Support » Customer Service

Experience: 5 - 10 years

Assisting customers through inbound and outbound calls, as well as email support. Handling troubleshooting, creating tickets, and following up on inquiries.

Other Skills

Customer Support » Sales Support

Experience: 2 - 5 years

Providing sales support to managers by creating orders and quotes, updating CRM systems, adding notes, and ensuring all details are accurately tracked and organized.

Marketing » Appointment Setting

Experience: 2 - 5 years

Making 100+ cold calls daily to engage potential leads, utilizing CRM tools like Salesforce and Pipedrive to track and update customer data, manage sales progress, and ensure seamless follow-ups. Additionally, I have extensive experience in email support, assisting customers in resolving concerns, responding to inquiries, and providing timely follow-ups.

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Lavezares, Northern Samar

Tests Taken: DISC
Dominance: 41
Influence: 30
Steadiness: 20
Compliance: 9: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”