Client Specialist

Dealing with calls in a highly professional manner Configuring minor technical troubleshooting Working effectively as part of hardworking and customer driven team Process online account payment for reloading, etc. Handling complaints in a diplomatic way Quickly understanding of the callers point of view and to empathize with them Accurately updating customer records with information Able to respond and adapt to the needs of the customers Responding to customers who have special communication needs, such as language difficulties or disabilities Fully aware of all the rules and regulations of the company regarding data protection

Support corporate as well as small group travel reservations. Ensure to confirm availability plus convey tentative itinerary to respective traveler for approval. Research on optimal travel alternatives. Resolve organization travel related technical conflicts. Research and resolve all incorrect charges with respected to entire travel program. Review travel associated invoices as well as statements for accuracy plus codes for Accounts Payable. Ensure to compare invoices with genuine travel transactions to validate every charge. Verify entire group reservation request for correctness against meeting profile. Identify most suitable as well as best quality service with reasonable possible rates. Collect information from travel agent and hotels vendors etc. Perform with Travel Agency to verify travel details and arrange reservations using existing flight schedules as well as Internet resources.

Inputting and updating data into databases, spreadsheets, and other electronic systems with precision and speed. Verifying data accuracy and completeness by reviewing, correcting, and validating entries. Organizing and maintaining electronic and paper files, ensuring easy retrieval and efficient data management. Performing regular data quality checks to identify and correct errors, inconsistencies, or missing information. Assisting in data cleaning and formatting tasks to ensure data consistency and standardization. Collaborating with other departments to gather and input relevant data accurately and timely. Following data entry procedures and guidelines to maintain data security and confidentiality. Resolving data discrepancies and coordinating with team members to address data-related issues. Generating reports and summaries based on entered data as required by management or stakeholders. Continuously seeking opportunities to improve data entry processes and efficiency.

Maintains records of financial transactions by establishing accounts; posting transactions; ensure legal requirements compliance Develops system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures. Maintains subsidiary accounts by verifying, allocating, and posting transactions. Balances subsidiary accounts by reconciling entries. Maintains general ledger by transferring subsidiary account summaries. Balances general ledger by preparing a trial balance; reconciling entries. Maintains historical records by filing documents. Prepares financial reports by collecting, analyzing, and summarizing account information and trends. Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions. Contributes to team effort by accomplishing related results as needed

Interviewing prospective clients by phone and email to become familiar with their cases Conducting basic research to investigate whether prospective clients’ claims have merit Evaluating prospective clients’ claims to determine whether they’re in line with the areas of practice and experience of the firm Scheduling initial consultation appointments with attorneys for promising potential candidates Onboarding new clients by filling out necessary paperwork and putting together initial case files Entering client information into computer systems Networking with law firms in other areas of specialty to grow referrals Performing administrative support tasks as assigned