Dental Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

May 1st, 2024 (2 days ago)

Member Since

March 20th, 2024

Profile Description

Previous Work Experience: Quality Analyst in a US based Dental Insurance: - I work hand in hand with US based managers whenever a Dentist had a problem with the representative he/she talked to regarding their patient's Dental Insurance.- I listen to the calls of 40 representatives every week.- I Coach agents that keeps on failing on their Quality Scores to know where are they having a problem and resolve it so the same mistake would not happen again.- Weekly meetings with the Team Leaders of the Teams I handle every week to tackle about the Quality markdown they have on their Team.- Sending emails to Everyone about Dental Insurance Process Updates.
Credit Card Dispute Specialist In a US based Bank:- Taking inbound calls to file the most appropriate dispute code for the transaction that a customer wanted to be refunded with.- I request credit card limit increase.- Provides all the transactions made in the card.- I report said Fraud transaction.- I review and provide Dispute reports outcome.- Educating Customers where the intUpgrade to see actual infots and fees from their credit cards are coming from.
Customer Care Representative in a US based Dental Insurance:- Taking inbound calls and provides complete Dental Insurance Eligibility and Benefits of a patient.- I review claims dispute and give resolution in a first-call manner. Provider Relation Officer- Checking the credentialing and re-credentialing status of the provider and provide instructions on the credentialing and re-credentialing process. Subject Matter Expert: - Provides knowledge about the product, especially to newly hired agents. Assistant Team Lead: - I Conduct huddles and assist teammates about the product knowledge and processes. Taking escalation calls and received complaints from callers.
Knowledgeable: ADA codes, dental terminologies, claim review, grievance and appeal, HIPAA, Dental Provider Credentialing and Re-credentialing. I take pride in my customer service experience for more than six years in an Insurance Company and more than a year in an Financial Account. KNOWLEDGEABLE ON THE FOLLOWING TOOLS: Outlook, Excel, Google Suites, Salesforce, Zoom info, MS Teams.