Customer-focused and results-driven operations supervisor for
Key Responsibilities:
Supervise and support a team of agents to ensure high-quality customer service for global hotel partners.
Assist hotel partners in navigating the booking system, addressing discrepancies, and ensuring accurate system updates.
Monitor system change reports and escalate discrepancies to the appropriate teams.
Create and submit tickets for bug-related issues, providing technical support and ensuring prompt resolution.
Facilitate seamless communication between hotel partners and internal teams to enhance service efficiency.
Drive continuous improvement in service quality, ensuring a seamless customer experience and strong partner relationships.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
I'm currently working as VA on improving and boosting performance listing's on Booking.com properties
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.