Performance Analyst / Customer Care / Client Services Support

Overview

Looking for full-time work (6 hours/day)

at $9.09/hour ($1,200.01/month)

Bachelors degree

Last Active

October 15th, 2024 (17 days ago)

Member Since

March 20th, 2024

Profile Description

As an analyst for performance, I work under client services. My main task is to evaluate the performance of systems and outcomes, helping the company become more profitable through reduced costs and increased revenues, and assist in improving the organization’s efficiency.

I also help in developing performance measurement frameworks – KPIs, goals, user needs, and benefits which serve as a yardstick for analyzing the performance of a service or product. With analysing, I also check the actual outcomes and adapting approach and framework appropriately and in line with any changes. I am also responsible for evaluating quality controls to see how effective they are and identifying errors in a system. I am also responsible for the review of performance and operational data sources to identify risk to mission accomplishment, and work with leadership to both inform and mitigate identified risks as appropriate. I also coordinate the implementation and expansion of Performance Management and Incentive tools, including project management, data visualization, and post implementation support.

My job involves working across internal teams to deliver optimal performance to drive client growth, retention, and high levels of client satisfaction. This is where my 14 years of customer service experience comes in. I communicate with clients and partners by being friendly and providing the most appropriate response with the eagerness to help them.

I also have experience with social media management, PayPal disputes, ecommerce and Shopify.