E-Commerce Customer Support Specialist | Shopify Product Lis

I have over 3 years of experience as a Technical Support for Telcom, where I assisted customers with issues related to internet connectivity, landline services, tv and hardware setup. I provided support via phone and email, guiding users through step-by-step troubleshooting and resolving both basic and complex technical concerns. I consistently delivered efficient, customer-focused technical support in a fast-paced environment while maintaining professionalism and meeting quality standards.

Email Support Specialist – E-commerce Fashion Brand Duration: 1+ year 1. Provided email support for a fashion apparel brand with 20+ stores across Europe, the UK, and the USA. 2. Handled customer complaints, inquiries, and feedback professionally and efficiently. 3. Processed refunds, returns, and exchanges in accordance with company policies and SOPs. 4. Used tools such as Freshdesk, Notion, Shopify, and Slack for customer management, team communication, and workflow organization. 5. Collaborated with internal teams to resolve issues and maintain high customer satisfaction.

I worked as a Customer Support Representative for a healthcare company for 6 months, where I assisted patients and users with navigating the website, resolving login issues and answering basic service inquiries through chat and email support. My responsibilities included: Helping users access their accounts securely and reset passwords Guiding patients through appointment scheduling and form submissions Addressing website errors and escalating technical issues when needed Responding to inquiries with clarity, empathy, and professionalism Maintaining confidentiality and accuracy in line with healthcare standards This experience strengthened my ability to handle sensitive information, communicate clearly with empathy, and work efficiently in a support role within a regulated industry.

Managed incoming flower orders through phone communication, provided personalized customer service, and successfully upsold floral arrangements and add-on products, contributing to increased daily sales and overall customer satisfaction.

I have extensive experience creating, managing, and optimizing product listings on Shopify to ensure your online store looks professional, is easy to navigate, and drives sales. My product listing services include: Adding new products with detailed, compelling descriptions that highlight key features and benefits Uploading high-quality images and ensuring proper image SEO Editing and enhancing product images using Canva for a polished and consistent look Setting up accurate pricing, variants (size, color, etc.), and inventory tracking Organizing products into collections and tags for smooth customer navigation Implementing SEO best practices to improve product visibility in search engines Regularly updating and maintaining product data for accuracy and consistency Monitoring product performance and recommending improvements With attention to detail and a customer-focused approach, I help Shopify stores present products in the best possible light to boost engagement and conversions.