Leah

Freelancer, Customer Service Representative, VA

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

High school diploma

Last Active

May 24th, 2024 (24 days ago)

Member Since

March 20th, 2024

Profile Description

In my professional experience, I have developed strong
technical skills in various software programs, including Microsoft Office and Excel.
I can effectively tackle complex technical challenges. Additionally, my
excellent communication skills have enabled me to effectively convey ideas and
information to teaUpgrade to see actual infombers and stakeholders, fostering strong working
relationships. I have a proven track record of problem-solving, where I have
successfully analyzed situations and implemented innovative solutions to drive
project success. My ability to work collaboratively in a team setting has been
demonstrated through my past roles, where I have contributed to group projects and
initiatives, leading to successful outcomes. As a natural leader, I have
effectively motivated and guided teaUpgrade to see actual infombers toward achieving common goals,
showcasing my strong leadership skills. With a keen eye for detail and
excellent time management abilities, I have consistently met deadlines and
delivered high-quality work. My adaptability and willingness to embrace new
challenges have allowed me to thrive in dynamic work environments.

Top Skills

Marketing » CRM » Salesforce

Experience: 1 - 2 years

In my previous job, this was the tool that we used to communicate with our clients and set up their accounts. So, I'm quite knowledgeable about this tool.

Customer Support » Customer Service

Experience: 1 - 2 years

I worked in customer service for almost 13 months. I believe I can effectively communicate with customers clearly and professionally. I am capable of building rapport and relationships with customers to provide exceptional service. Proficient in resolving customer issues and finding solutions to meet their needs. Skilled in listening attentively to customer concerns and addressing them appropriately. Ability to prioritize tasks and manage time effectively to meet customer needs promptly. Demonstrating empathy towards customers' situations and maintaining a patient demeanor in challenging situations. Thorough understanding of products or services to provide accurate information and assistance to customers. I am capable of handling multiple customer inquiries or tasks simultaneously while maintaining quality service. Skilled in de-escalating conflicts and finding mutually beneficial resolutions for both the customer and the company Ability to adapt to different customer personalities and situations to provide personalized service.

Office and Administration » Communication

Experience: 1 - 2 years

I know how to communicate well with my customers, I have 1 year and 1 month of BPO experience as a Customer Service Representative. I believe empathy, understanding and critical thinking are very important when dealing with different kind of people. I know there's always room for improvement and I'm willing to learn more.

Other Skills

Office and Administration » Email Handling

Experience: 1 - 2 years

I worked as a Customer Service Representative and I deal with emails to communicate with my customers, I know I can help them due to my experience and knowledge about it.

Office and Administration » Computer Literacy

Experience: 1 - 2 years

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) - Proficient in using social media platforms for digital marketing campaigns - Skilled in using customer relationship management (CRM) software like Salesforce - Familiar with basic troubleshooting and IT support skills for hardware and software issues

Basic Information

Age
20
Gender
Female
Website
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Address
Koronadal, South Cotabato
Tests Taken
IQ
Score:  113
Uploaded ID
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