Virtual Assistant

During my tenure in Lazada I am professionally responsible for generating reports on campaign performance, customer engagement, and ROI for high potential merchants in the platform . My primary tasks involve identifying areas for improvement and suggesting recommendations based on these reports. I also monitor the effectiveness of marketing efforts and adjust strategies accordingly. An essential part of their job is identifying key retention metrics relevant to the company's goals and developing strategies to improve customer retention rates. I collaborate with other teams to address retention issues and research market trends and customer needs to develop accurate marketing models.

I possess an impressive 5-year background in customer service, which showcases my dedication and expertise in this field. Throughout these years, I have likely developed essential skills such as active listening, effective communication, problem-solving, and empathy. These abilities enable me to provide top-notch support, build strong relationships with clients, and ensure their satisfaction. My experience also allows me to adapt to various situations and handle diverse customer needs with professionalism and efficiency.

I accurately enters orders, maintains organized records, and communicates order details to customers. I address customer inquiries about products, provide clear explanations, and update reservation details as requested. My responsibilities also include offering additional services or upgrades, offering relevant information for informed decisions, suggesting complementary products, and expanding the company's offerings by including hotel and flight reservations.

Maintain a professional phone demeanor and greet callers with warmth. Clearly identify your department and listen attentively to their concerns. Ask relevant questions, provide empathetic responses, and explain technical terms in simple terms. Offer appropriate solutions or troubleshooting steps, escalate complex issues when necessary, and ensure callers understand the resolutions. Schedule follow-ups if needed, maintain accurate records, and stay updated on technological advancements. Continuously seek improvement opportunities and uphold a positive, helpful attitude throughout the call to ensure a satisfactory experience for the caller.

Addressing customer inquiries professionally and promptly. My primary goal is to listen carefully to their concerns, which may involve products, orders, or financial issues. I provide clear explanations of company's policies and procedures related to financial matters and help customers resolve any product related troubles they may face.