CSR | Medical VA | Content Writer

I used to work in a diagnostic clinic as a staff nurse for almost 1 year and 3 months. It involves several responsibilities and experiences such as Patient Care, Assessment and Documentation like their symptoms, medical history and document this information accurately in their medical records; Collaboration with Healthcare Team, Basic Patient Education and Continuous Learning and Development. Overall, working as a staff nurse in a clinic can be rewarding and challenging, requiring compassion, dedication, and strong clinical skills to provide excellent care to patients.

As a customer service representative (CSR), my experience revolves around assisting customers with their inquiries, concerns, and requests. • I would interact with customers via various channels such as phone, email, or chat to address their questions about products, services, or account-related matters. This involves active listening, empathizing with their concerns, and providing accurate and timely information to resolve their inquiries. • Customers may encounter issues or challenges with products or services, and it's my role to help them find solutions. • CSRs assist customers with tasks such as placing orders, processing returns or refunds, updating account information, or navigating self-service options. • Dealing with dissatisfied customers is part of the job. CSRs handle complaints with patience and professionalism, working to understand the root cause of the issue and finding appropriate resolutions to restore customer satisfaction. Overall, my experience as a customer service representative involves being a friendly and helpful point of contact for customers, resolving their issues efficiently, and ensuring they have a positive experience with the company.