Customer Service Representative/ Sales Representative

Proficient in managing orders, resolving customer inquiries, and ensuring timely delivery.

I am an inbound sales associate with a passion for delivering exceptional customer service and experiences and driving revenue growth. Skilled in building rapport, identifying customer needs, and recommending tailored solutions. I have a proven ability to meet and exceed sales target through effective communication and persuasive selling techniques.

I have a good communication skill, and I have ability to listen attentively and articulate responses clearly and empathetically.

As a customer service representative role I am responsible for assisting customers with their orders, inquiries, concerns and complaints regarding products or services. My experience involve navigating through a variety of scenarios, ranging from simple product inquiries to complex issues requiring problem solving skills.

I work as a customer service representative for 2 years and active listening is one of the most important skills that a customer service representative should have. It involves fully concentrating, understanding, responding, and remembering what customers are saying.

Problem-solving skills are essential for customer service representatives to effectively address customer issues and concerns.