Admin Ass./CRM/Inventory Ass/Graphic Design

Overview

Looking for full-time work (9 hours/day)

at $3.00/hour ($594.00/month)

Associates degree

Last Active

April 29th, 2024 (16 days ago)

Member Since

March 14th, 2024

Profile Description

My Work Experince:
Customer Relations Manager/Inventory Mgmt. Asst., 04/Upgrade to see actual info/05/2024
Admerex Solutions Inc. (GLOBE TELECOM) - The Peak Tower, 14th flr Salcedo Village Makati., PHL
• Handle day to day work tasks which includes attending to multiple customer accounts to meet their business request and timeline.
• Answer calls and provide accurate information to the end of our client.
• Assist to billing query, resolve billing issues and perform billing adjustment if required.
• Collaborate with clients to settle their OBs.
• Provide client relationship needed to manage the accounts.
• Meet Customer Experience (CE) target set by management.
• Serves as customers advocate to maintain a high level of customer satisfaction and protect the interests of both the customer and Globe.
• Resolving the Customer complaints and checking the discrepancies and help in finding the viable solutions as and when basis.
• Preparing of reports, dashboards and sending of emails for Recon Inventory.
• Filing and Monitoring of Incremental Upgrades for Inbound and Outbound Team(JIRA and Redmine).
• Recruited motivated, personable staff to deliver outstanding customer care.
• Any other duties as assigned by Supervisor / Manager (Zendesk Admin duties, Validation of NPS/CSAT, Service Now Request Filing and Monitoring, Preparing Invoices , RFP and Accruals), MOBER Call out, Booking of Deliveries and Monitoring the accounts.
Telemarketer, 08/Upgrade to see actual info/2016
EXPERCS (Metrobank Card) - Metropolitan Park, Pasay City, PHL
• Maintained proficiency in sales techniques to achieve revenue goals.
• Responded to questions with knowledgeable responses.
• Achieved sales targets on basis.
• Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
• Helped new telemarketers learn best practices, communication strategies and performance standards.
Student Assistant OJT, 01/Upgrade to see actual info/2016
DATACOM INSTITUTE OF COMPUTER TECHNOLOGY - Palico IV, Imus Cavite, PHL
• Supported teachers with classroom management to provide productive and positive learning environment.
• Covered front desk staff, greeting guests in polite and professional manner.
• Maintained equipment inventories and replenished supplies, keeping stock at satisfactory levels.
• Arranged resource materials in preparation for classes.
• Tracked attendance, grades and test scores to assess student performance.
Administrative Assistant, 05/2012 – 05/2015
IR Inc. –Libertad Pasay, PHL
• Managed document control duties to reduce errors and maintain accurate records.
• performed clerical office functions like recording the backlogs and etc.
Administrative Assistant, 10/Upgrade to see actual info/2012
Banarez Accounting Firm - Dasmarinas, Cavite, PHL
• Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
• Managed document control duties to reduce errors and maintain accurate records.
Service Crew Member, 04/Upgrade to see actual info/2008
Chowking Imus - Nueno Ave. Imus Cavite, PHL
• Greeted customers with a warm and friendly welcome when entering the establishment.
• Stayed strictly within food hygiene regulations, safety procedures and sanitary requirements while preparing and serving food.
• Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
MY SKILLS
• After sales support
• Initiating and negotiating final settlements, as necessary, within agreed guidelines.
• Comfortable speaking to people about their issues and problems.
• Computer expertise.
• Responsible in any given task.
• Telecommunication Systems can operate (Zendesk, Nice reply, Redmine, JIRA, MYBSS CRM, Gmail, ICCBS, SALESFORCE and Service Now).
• Ability to work under pressure, with self motivation.
• Ability to work or interact well in a new environment.
• Knows how to use Photoshop.