Virtual Assistant| eCommerce & Customer Service Specialist| Bookkeeper | Admin S

Managed the daily operations of a Shopify e-commerce store, ensuring product listings, collections, pricing, inventory, and website content remained accurate and up to date. Uploaded and maintained products by creating optimized titles, descriptions, images, SKUs, variants, and pricing while following SEO best practices to improve product visibility. Monitored inventory levels, updated stock availability, and coordinated with suppliers to maintain accurate product information. Processed customer orders, tracked fulfillment, and resolved customer inquiries related to products, shipping, and order status through email and chat. Developed branded social media content using Canva, creating promotional graphics and marketing materials that supported consistent posting schedules and increased audience engagement. Assisted with promotional campaigns, product launches, and website updates while monitoring store performance through Shopify Analytics to identify sales trends and opportunities for improvement. Maintained organized records, generated reports, and collaborated with cross-functional teams to ensure efficient workflows, excellent customer experience, and smooth day-to-day e-commerce operations.

Provided exceptional customer support for an HVACR e-commerce business by managing inbound and outbound inquiries through phone, email, and live chat while consistently maintaining email response times under four hours. Created, uploaded, and optimized over 200 WooCommerce product listings, including SEO-friendly titles, descriptions, pricing, specifications, and images to improve product visibility and search performance. Processed customer orders, tracked shipments, and coordinated with courier companies to resolve delivery delays, lost packages, returns, and shipping disputes, ensuring timely issue resolution and high customer satisfaction. Prepared weekly sales reports, expense trackers, and operational summaries using Microsoft Excel and Google Sheets to support business decision-making. Edited product images and designed promotional catalogs, banners, and marketing materials using Canva and Adobe Photoshop to enhance product presentation and seasonal campaigns. Maintained accurate inventory records, monitored website content for accuracy, collaborated with internal teams to improve operational efficiency, and ensured data integrity across WooCommerce, spreadsheets, and customer support systems.

Provided executive and administrative support by coordinating marketing projects, organizing digital content, managing schedules, and ensuring timely completion of daily operational tasks. Assisted with content planning by creating SEO-friendly blog titles, designing branded graphics, and preparing marketing materials to support business growth and online visibility. Coordinated influencer outreach, managed campaign timelines, tracked deliverables, and followed up on approvals to keep projects on schedule. Scheduled and published content across Facebook, Instagram, and other social media platforms while maintaining consistent brand messaging and content calendars. Managed email, social media, and chat communications by responding promptly to customer inquiries, escalating priority issues when necessary, and maintaining professional client relationships. Conducted online research, organized digital files, maintained accurate documentation, monitored campaign performance, prepared reports using analytics, and provided actionable insights to support executive decision-making. Collaborated with internal teams to improve workflow efficiency, prioritize tasks, manage multiple deadlines, and ensure smooth day-to-day business operations in a fast-paced remote environment.

Inventory & Purchasing Management I manage purchasing workflows and inventory levels to prevent stockouts and overstock — processing purchase orders, coordinating with suppliers on pricing and delivery, conducting reconciliations, and maintaining accurate records. I've reduced stock shortages and cut purchasing inefficiencies through proactive planning and cross-department coordination.

Data Entry & Sales Reporting I handle high-volume data entry with precision — maintaining product databases, tracking sales performance, and preparing reports in Excel and Google Sheets. My reports give business owners clear visibility into revenue, inventory movement, and operational metrics without the manual effort on their end.

Managed high-volume email inboxes for an HVACR e-commerce business, responding to customer inquiries, order updates, shipping concerns, returns, and warranty requests while consistently maintaining email response times of under four hours. Prioritized, organized, and tracked email communications to ensure timely follow-ups and resolution of customer issues across email, phone, and live chat. Processed customer orders, coordinated with courier companies to resolve delivery delays and shipping disputes, and maintained accurate records of customer interactions and order status. Created and optimized over 200 WooCommerce product listings with SEO-friendly titles, descriptions, pricing, specifications, and images to improve search visibility and online sales. Prepared weekly sales reports, inventory updates, and operational summaries using Microsoft Excel and Google Sheets. Designed promotional graphics and marketing materials using Canva and Adobe Photoshop while maintaining accurate product information, inventory records, and website content across multiple systems. Supported digital marketing and executive administrative tasks by managing email correspondence, coordinating influencer outreach, scheduling content, and monitoring campaign communications. Assisted with blog publishing by creating SEO-friendly blog titles, designing article graphics, and distributing content across Facebook, Instagram, and other social media platforms. Managed content calendars, monitored audience engagement, responded promptly to customer inquiries through email, chat, and social media, and maintained consistent brand messaging. Compiled marketing performance reports, tracked engagement metrics, organized digital files and documentation, and collaborated with internal teams to ensure efficient workflow, timely project completion, and high-quality customer communication.

eCommerce Operations I run online store operations across eBay, Shopify, WooCommerce, and Amazon — from product listing and order processing to shipment tracking, supplier communication, and return handling. I've managed HVACR product catalogs with hundreds of SKUs and know how to keep a store profitable, organized, and scaling.

Managed social media marketing campaigns for multiple client accounts by creating, launching, and optimizing paid advertising campaigns on Facebook and Instagram to increase brand awareness, follower growth, and audience engagement. Developed content calendars and scheduled posts using Hootsuite and Buffer, ensuring consistent publishing across three or more client accounts while maintaining each brand's voice and marketing objectives. Created engaging social media graphics and promotional content using Canva to support campaigns and improve audience interaction. Monitored campaign performance through platform analytics, tracked key metrics including reach, engagement, and conversions, and prepared weekly performance reports with actionable recommendations. Responded to customer inquiries via email, live chat, and social media, providing timely and professional support while maintaining high customer satisfaction. Collaborated with clients to plan content strategies, coordinate promotional campaigns, manage community engagement, monitor competitor activity, and identify opportunities to improve overall social media performance and digital marketing results.

Managed daily operations of an Amazon Seller Central account, ensuring accurate product listings, inventory updates, and marketplace compliance. Uploaded and optimized product listings by creating keyword-rich titles, bullet points, product descriptions, backend search terms, and images to improve search rankings and product discoverability. Conducted keyword research and implemented SEO strategies to increase visibility and support sales growth for bundled product lines. Processed customer orders, monitored fulfillment workflows, tracked shipments, and resolved order-related issues to maintain a positive customer experience. Coordinated inventory updates and collaborated with suppliers to ensure product availability and accurate stock levels. Created branded social media content and promotional graphics using Canva to support marketing campaigns across Facebook and Instagram. Monitored sales performance, customer feedback, and weekly analytics, preparing reports with actionable insights to improve engagement and conversions.

Product Listing & SEO Optimization I create SEO-optimized product titles, descriptions, and listings that rank higher in platform search and convert browsers into buyers. I apply keyword research and competitor analysis to every listing — across eBay, Shopify, WooCommerce, and Amazon — so your products get found and your click-through rates improve.

Bookkeeping & Accounts Management I manage full-cycle bookkeeping — accounts receivable, accounts payable, bank reconciliations, and financial record maintenance. Certified QuickBooks ProAdvisor with hands-on experience in QuickBooks Online, MYOB, Xero, and MS Dynamics. I keep your books clean, accurate, and audit-ready so you always know where your money stands.