Experienced Customer Support | E- commerce VA | Shopify

Overview

Looking for full-time work (8 hours/day)

at $8.27/hour ($1,600.00/month)

Bachelors degree

Last Active

July 7th, 2026 (10 days ago)

Member Since

March 12th, 2024

Profile Description

I am a dedicated and detail-oriented Ecommerce Virtual Assistant with hands-on experience in providing top-notch support to online businesses. I specialize in after-sales services, including processing reshipment requests, handling refunds, and ensuring customer satisfaction through efficient and effective resolution of issues. My goal is to help ecommerce businesses streamline operations, enhance customer experiences, and boost overall sales performance.
With a strong background in customer service support, administrative tasks and problem-solving. I am skilled in managing tasks that require precision and attention to detail. I thrive in fast-paced environments, adapting quickly to new tools and workflows while maintaining a focus on delivering quality results.

Customer Support: Expertise in resolving post-sale issues such as reshipments and refunds, ensuring customer satisfaction and loyalty.

Order and Inventory Management: Proficient in updating and managing order data, ensuring accuracy in inventory records, and addressing order discrepancies.

Communication: Clear and professional in handling email, chat, and ticket-based communications with customers and teams.

Time Management: Highly organized, adept at prioritizing tasks to meet deadlines without compromising on quality.

Problem-Solving: Analytical thinker capable of identifying issues and providing effective resolutions promptly.

Tools and Platforms: Familiar with major ecommerce platforms (Shopify, Gorgias, Redo, Stripe, Basecamp, and etc.)

Team Collaboration: Experienced working closely with teams to ensure seamless operations and customer satisfaction.