General Virtual Assistant | E-Commerce CSR |

Overview

Looking for full-time work (8 hours/day)

at $11.62/hour ($2,240.00/month)

Bachelors degree

Last Active

June 30th, 2026 (13 days ago)

Member Since

March 12th, 2024

Profile Description

Hello! 

I’m Joanna, a professional with 4+ years of experience in customer support, e-commerce operations, sales, and social media management. I help businesses streamline operations, manage clients, and grow online efficiently.

What I can do for you:

Customer Support & CRM: Handle inquiries via email, chat, and phone. Resolve order issues, disputes, and chargebacks while maintaining high customer satisfaction. Experienced with Gorgias, Zendesk, Salesforce, Twilio, and GoHighLevel.

Sales & Client Acquisition: Develop client proposals, upsell, and manage accounts to support revenue growth.

E-Commerce Operations: Manage orders, tracking, reshipments, and fulfillment tools like ShipHero and ---------- .

Social Media & Content Management: Plan, create, and schedule posts/reels using Meta Business Suite, Buffer, and GoHighLevel. Increase audience engagement and brand visibility.

Administrative & Technical Support: Use Slack, Asana, and Google Workspace to coordinate projects, automate tasks, and streamline operations.

I am organized, proactive, and reliable, able to take ownership of tasks and deliver results with minimal supervision. I also have work samples available, including customer support templates, content pieces, and social media campaigns.

If you're ready to delegate and grow, I’d love to support your business.

Talk Soon,
Joanna<8efe80624d780eba0c6493ec45140364>Email: ---------- / ---------- ----------