Overview
Looking for full-time work (8 hours/day)
at $11.36/hour ($1,999.99/month)
Bachelors degree
Last Active
April 25th, 2024 (9 days ago)
Member Since
March 11th, 2024
Profile Description
Welcome to my profile! As a virtual assistant and Team Leader, I have a diverse range of skills and experience to offer. With 12 years of experience in BPO, 8 years as a supervisor, and 2 years as a VA, I have honed my abilities in various areas. Here's a brief description of my background and expertise:
• Led a team as a supervisor in the order processing of medical devices, collaborating with healthcare professionals, insurance providers, and patients for seamless coordination and shipping orders.
• Worked as a Supervisor for Technical Support in the broadband industry, ensuring smooth operations and resolving customer issues effectively.
• Proficient in project management, ensuring timely completion of tasks, and achieving project goals.
• Capable of multitasking, working under pressure, paying attention to detail, being a team player, and good at solving problems.Skilled in data entry, internet research, and providing accurate information for various projects.
• Experienced in appointment setting, helping businesses manage their schedules efficiently.
• Possess strong organizational skills to keep tasks and projects on track.
• Proficient in
• Familiar with basic accounting principles, aiding in financial tasks and record-keeping.
• Knowledgeable in finding profitable winning products and implementing appropriate strategies for supplier sourcing.
Feel free to connect with me for any assistance you may need in supporting your business. I'm here to help you succeed!
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
I have eight years of experience leading teams on several LOBs as a team leader, and I was chosen to participate in the Operations Manager training program at my former employer. Tasks: Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals and metrics. Developing, coaching and mentoring consultants while implementing a timeline to achieve targets. Creates PPT pack and discuss weekly/monthly performance to clients and operations
Customer Support » Technical Support
Experience: 2 - 5 years
Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals. Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures.
Coaching » Training and Development
Experience: 2 - 5 years
I am a trainer/facilitator who can effectively communicate and address updates within our organization. Additionally, I’m also responsible for training new hires and our leadership team, ensuring they are well-prepared with the necessary knowledge of our account processes before they begin their work on Day 1.
Other Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
I possess a solid understanding of Microsoft Excel, with proficiency at an intermediate level.
Office and Administration » Microsoft Power Point
Experience: 5 - 10 years
I possess a solid understanding of Microsoft Powerpoint, with proficiency at an intermediate level.
Accounting » Accounts Receivable » Billing
Experience: 2 - 5 years
I have previous experience in analyzing and clarifying billing statements for customers during my time working with the tech support team. Additionally, as part of the order processing team, I am capable of discussing upfront payment amounts or copays with patients.
Professional Services » Medical Services » Medical Knowledge
Experience: 2 - 5 years
I oversee outbound calls to patients, doctors, and insurance companies. This role entails handling inquiries, scheduling appointments, collecting medical history, verifying insurance coverage and eligibility, ensuring accurate data verification with excellent call etiquette, obtaining authorization approvals, coordinating logistics, and building professional relationships with medical professionals and patients. Strictly adheres to HIPAA policies
Human Resources » Workforce Management
Experience: 1 - 2 years
Real Time Analyst (Plotting and editing of schedule - inbound agents)
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacoor, Cavite
- Tests Taken
- None
- Uploaded ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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