Customer Support & Real Estate VA | Email, Chat & Phone Support

Managed social media accounts, created engaging posts and basic graphics using Canva, and supported online marketing efforts for a private money lending business to generate leads and maintain client engagement.

Experienced Customer Service Representative with 6+ years in phone, chat, and email support, known for strong communication skills, problem-solving abilities, and a customer-first approach.

Experienced in managing professional email correspondence, responding to client inquiries promptly, organizing and prioritizing messages, and ensuring smooth communication between team members and clients. Skilled in maintaining confidentiality, tracking important emails, and coordinating follow-ups efficiently.

Conducted targeted cold calling to generate leads, schedule appointments, and build relationships with potential clients for private money lending and real estate investment opportunities. Maintained accurate records of calls and client interactions while supporting overall business growth.

Provided technical and chat support to teachers and students, assisting them in navigating online platforms, assigning learning materials, and resolving inquiries efficiently while maintaining excellent communication and problem-solving skills.

Provided excellent customer service by assisting clients with flight, hotel, and car bookings, handling reservations, changes, and cancellations. Supported sales processes by coordinating with vendors and ensuring a seamless travel experience for customers

Transcribed business meetings, calls, and surveys for clients across the United States with high accuracy and attention to detail. Managed confidential information, ensured timely delivery, and supported smooth communication between teams and clients.

Experienced in creating engaging social media content and visually appealing infographics using Canva, supporting real estate marketing campaigns, client communications, and lead generation efforts.

“Experienced in generating high-quality leads for real estate and private money lending, conducting market research, performing cold calls, managing client communications, and supporting transactions to help investors and agents grow their business efficiently.

Provided phone and chat support to international clients, assisting with account issues, online platforms, and troubleshooting. Helped teachers and students navigate school hubs, resolve technical problems, and ensured a smooth, user-friendly experience.

I have extensive experience in customer and sales support, handling calls, chats, and reservations for international clients. I assisted guests with hotel bookings, modifications, cancellations, and concerns while ensuring smooth coordination with hotel partners. My background allowed me to deliver excellent customer care, resolve issues efficiently, and provide solutions that align with client needs and travel requirements.

Managed schedules, appointments, and deadlines for clients and teams, ensuring timely follow-ups and efficient coordination. Experienced in using tools like Calendly, Google Calendar, and Slack to organize meetings, track tasks, and streamline daily operations for real estate and business support roles. Maintained accuracy and organization while handling multiple calendars simultaneously.

Experienced in data entry and administrative support with a strong background in managing client information, CRM updates, and market research. Skilled in organizing and inputting data accurately using Google Workspace, Microsoft Office, Salesforce, and other tools. Proven ability to handle multiple tasks efficiently while maintaining attention to detail and meeting deadlines.

Experienced in conducting market research, data collection, and analysis to support business operations and decision-making. Skilled in managing client communications, generating leads, and organizing information efficiently using tools like Google Workspace, Microsoft Office, Salesforce, and Asana. Adept at transcribing meetings, performing surveys, and providing accurate, actionable insights for real estate, customer service, and administrative projects.