Virtual Assistant |20 years Customer Support Pro

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

June 28th, 2026 (today)

Member Since

March 10th, 2024

Profile Description

Reliable Virtual Assistant & Customer Support Specialist | 20+ Years BPO Experience | Data Entry/Customer onboarding and SOP creation/polishing, Inbox, Calendar, CRM

Are you looking for a dependable, experienced professional who treats your business—and your customers—with the same care and commitment you do? Someone who WON’T ghost you when things get tough.

I’m Angelita, a seasoned Virtual Assistant and former BPO Team Lead with over 20 years of hands-on experience delivering exceptional customer service for international clients


What I Bring to Your Business:

Deep Customer Support Expertise

With 20+ years in banking and telecom BPO, I’ve managed thousands of customer interactions across phone, chat, and email. I specialize in de-escalation, resolution, and follow-through—always with professionalism and empathy.

Reliable Virtual Assistant Support

Inbox overload, calendar chaos, or CRM follow-up? I bring structure, clarity, and consistency to your daily operations so you can focus on growth.

Proactive, Process-Oriented, People-Focused

I don’t just wait for instructions—I anticipate needs, communicate clearly, and prioritize the details that matter.

Services I Offer:

CRM Updates & Lead Follow-Up
Keep records clean and current
Maintain engagement with timely updates

Customer Support (Phone, Chat, Email)

Empathetic handling of inquiries and complaints
Timely follow-ups that boost satisfaction

Inbox Management

Zero-inbox workflow setup
Prompt replies, follow-ups, and categorization

Calendar & Scheduling Support

Proactive scheduling and reminders
Prevent overlaps and missed appointments


Tools & Platforms I Use:

Productivity: Google Workspace, Microsoft Office, Trello

Communication: Zoom, Loom


Why Clients Work With Me:

Clear, friendly communication

Quick adaptability with minimal learning curve

Long-term mindset and professional integrity

Deep experience in both customer-facing and back-office tasks