CSR/Sales and Retention Specialist/VA

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

April 25th, 2024 (2 days ago)

Member Since

March 10th, 2024

Profile Description

Dedicated and detail-oriented professional with a strong background in customer service and virtual assistance. Offering 3+ years of experience in providing top-notch support to clients across diverse industries. Highly skilled in communication, organization, and problem-solving. Proficient in utilizing various online tools and platforms to streamline processes, enhance productivity, and deliver outstanding service. Committed to delivering exceptional results and ensuring client satisfaction.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

Customer Service Experience: - Responded promptly to customer inquiries and resolved issues via email, chat, and phone, demonstrating excellent communication and problem-solving skills. - Handled a high volume of customer interactions while maintaining a friendly and professional demeanor. - Provided product information, troubleshooting assistance, and order support, ensuring a positive customer experience. - Utilized CRM systems to record and track customer interactions, ensuring accurate and timely follow-up.

Marketing » Appointment Setting

Experience: 6 months - 1 year

Virtual Assistance Experience: - Provided virtual administrative support, managing calendars, scheduling appointments, and organizing meetings for busy professionals.

Other Skills

Marketing » Sales » Order Management

Experience: Less than 6 months

Order Management Experience I have managed to inbound order Management and dealt with customers placing their orders for themselves and for their love ones. Also process any refunds and cancellation of their orders.