Virtual Assistant|E-commerce Specialist|Customer Service Rep

E-commerce Customer Support | Elavate Supplements Provided email, chat, and phone support for customers of a subscription-based health supplement brand. Assisted customers with order tracking, subscription management, billing inquiries, product information, refunds, exchanges, cancellations, and account updates. Managed customer retention efforts by addressing concerns, offering solutions, and helping customers maximize the value of their subscriptions. Handled escalated customer concerns with professionalism and empathy while ensuring timely resolution. Processed subscription modifications, renewal inquiries, and recurring billing concerns to help reduce cancellations and prevent chargebacks. Collaborated with internal teams to resolve complex issues and maintain a high level of customer satisfaction. Utilized CRM systems, support platforms, and eCommerce tools to document interactions, manage customer accounts, and deliver efficient support across email, chat, and phone channels. Consistently focused on providing exceptional customer experiences while supporting company sales and retention goals.

As an eCommerce Specialist at AutoDS, I was responsible for managing and optimizing online stores, ensuring smooth product sourcing, listing, and order fulfillment across multiple platforms. I supported sellers using dropshipping automation tools, provided top-tier customer service, and ensured the overall performance of stores through data-driven strategies.

In my previous role as a customer service representative at Walmart company, I encountered a customer who was frustrated with a product malfunction. Despite their initial anger, I remained calm and empathetic, actively listening to their concerns. After understanding the issue, I swiftly escalated it to our technical team and assured the customer that we would find a solution. I kept them updated throughout the process, and once the problem was resolved, I followed up with the customer to ensure their satisfaction. This experience taught me the importance of effective communication, problem-solving, and empathy in delivering exceptional customer service.

In my role as a content moderator for a social media platform, I encountered a post that violated our community guidelines by promoting hate speech. I carefully reviewed the content, considering its context and potential impact. With a clear understanding of our policies, I promptly removed the post and issued a warning to the user, explaining the reason for the action taken. I also provided resources for them to better understand our guidelines and encouraged constructive dialogue. This experience reinforced the importance of upholding community standards while also fostering a safe and inclusive online environment.