Social Media/Customer Service

managing a sales account involves building and maintaining relationships with clients, understanding their needs, and delivering solutions that meet or exceed their expectations. This includes regular communication, identifying opportunities for upselling or cross-selling, and addressing any concerns or issues that arise promptly. It's also important to track sales metrics, analyze performance, and continuously strive to improve results. Building trust and fostering long-term partnerships are key to success in managing sales accounts.

“In my role as a content moderator for a social media platform, I encountered a post that violated our community guidelines by promoting hate speech. I carefully reviewed the content, considering its context and potential impact. With a clear understanding of our policies, I promptly removed the post and issued a warning to the user, explaining the reason for the action taken. I also provided resources for them to better understand our guidelines and encouraged constructive dialogue. This experience reinforced the importance of upholding community standards while also fostering a safe and inclusive online environment.

“In my previous role as a customer service representative at Walmart company, I encountered a customer who was frustrated with a product malfunction. Despite their initial anger, I remained calm and empathetic, actively listening to their concerns. After understanding the issue, I swiftly escalated it to our technical team and assured the customer that we would find a solution. I kept them updated throughout the process, and once the problem was resolved, I followed up with the customer to ensure their satisfaction. This experience taught me the importance of effective communication, problem-solving, and empathy in delivering exceptional customer service.”