Virtual Assistant

Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks. Developed customized reports for senior management, highlighting key trends and insights on fraud-related issues. Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact. Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns. Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices. Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems. Analyzed large amounts of data to find patterns of fraud and anomalies. Performed risk assessments to determine level of fraud risk and prioritize investigations. Tracked fraud cases and monitored trends to develop strategies for prevention. Reviewed transactions and receipts to identify any suspicious activity.

Reduced time-to-fill for open positions by implementing targeted recruitment strategies. Assisted in developing training programs for internal staff members, fostering continuous learning and growth opportunities within the company. Established ongoing communication channels with past applicants, creating an active network of potential future candidates. Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization. Collaborated closely with colleagues across departments to ensure alignment between business objectives and talent acquisition strategies. Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction. Collaborated with hiring managers to identify talent needs and develop effective job descriptions. Negotiated competitive compensation packages for new hires, promoting long-term retention of key employees. Coached candidates on interview preparation, enhancing their ability to secure job offers. Verified applicant references and employment details. Evaluated strengths and weaknesses of candidates through effective screening processes. Studied job descriptions and qualifications to determine applicant requirements. Coordinated schedules to arrange management interviews with applicants. Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

Ive been a fraud Analyst for Ecommerce, I monitor transactions, Identify suspicious activities and investigate.

Maintained high levels of data confidentiality through adherence to company policies and procedures. Improved customer payment compliance through negotiating mutually agreeable repayment plans. Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained. Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.

Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues. Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department. Implemented feedback from customers to improve overall quality of support services provided by the team. Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism. Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.