General VA/ Customer Service

I am currently working for an in-house healthcare company based in Canada. My responsibilities include assisting members with inquiries about claim statuses, covered benefits, and benefit details. I also support customers and healthcare professionals with issues related to virtual healthcare applications and website accounts. In addition, I regularly communicate and coordinate with various healthcare providers to address concerns, provide information, and ensure a smooth customer experience.

I worked for a company based in the United States, where I provided customer support through data entry, appointment scheduling, customer information updates, and live interactions via email and chat. This role enhanced my attention to detail, organizational skills, and ability to communicate effectively with customers in a professional and timely manner. It also strengthened my ability to manage multiple tasks efficiently while ensuring accuracy and delivering excellent customer service.

I worked for a Canada-based telecommunications company, where I managed a variety of customer service functions, including sales, billing, retention, and technical support. This experience strengthened my ability to multitask effectively, work efficiently under pressure, and consistently deliver high-quality results. Beyond my professional skills, I am open-minded, quick to learn new processes and technologies, and receptive to feedback. I value collaboration and respect diverse perspectives, which helps me continuously improve both personally and professionally.