Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Bachelors degree
Last Active
May 2nd, 2024 (2 days ago)
Member Since
March 6th, 2024
Profile Description
-knowledgeable in handling escalation calls or supervisory calls
-knowledgeable in troubleshooting basic MS Office issues, software installation, basic computer hardware and software troubleshooting, internet connectivity troubleshooting.
-knowledgeable in interacting customers/ end users to provide information in response to inquiries, concerns and requests about products and services.
-provides first level of support for customer and system i
-ensures proper documentation on i
-capable of monitoring issues until they are resolved/closed.
-working with other teams to ensure coordinated handling of i
-part of case management team, escalation team and subject matter expert.
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
was a technical support level 2 for 7 years
Customer Support » Phone Support
Experience: 5 - 10 years
handles inbound and outbound phone support for 7+years
Software » Azure » Security - Azure Active Directory
Experience: 1 - 2 years
Other Skills
Customer Support » IT
Experience: 5 - 10 years
Office and Administration » Email Handling
Experience: 1 - 2 years
Software » Databases » ServiceNow
Experience: 2 - 5 years
Customer Support » Customer Relationship Management
Experience: 1 - 2 years
global help desk analyst for 3 years
Marketing » CRM » Microsoft Dynamics 365
Experience: 1 - 2 years
Professional Services » Management Services » Customer Support Management
Experience: 1 - 2 years
part of subject matter expert for almost 2 years
Customer Support » Chat Support
Experience: 1 - 2 years
chat support for almost 2 years
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Microsoft Power Point
Experience: 1 - 2 years
Office and Administration » Microsoft Word
Experience: 2 - 5 years
Software » Azure
Experience: 1 - 2 years
Office and Administration » Microsoft Outlook
Experience: 2 - 5 years
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Toledo City, Cebu
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 18
- Influence: 27
- Steadiness: 38
- Compliance: 17
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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