With customer service representative experience with over 9 years of professional experience assisting customers in solving complex issues for different accounts (retail, sales, technical & travel account). 3 years of that was with the retail and sales account wherein my main task was to answer customers questions, concerns and assist them in placing their order or any concerns after their transaction. Promoted as a Team Manager after 6months of being the top agent and was tasked to handle 15-18 agents assisting customers online. Experienced Executive Assistant for 2-3 years managing
Experience: Less than 6 months
Using this tool to create and share documents/reports.
Experience: Less than 6 months
The ability to use a computer, navigate the internet, and use common software applications such as Microsoft Office. Managing and organizing emails, using email etiquette, and using email to communicate effectively with colleagues, clients, and customers.
Experience: 5 - 10 years
Still using this tool to communicate with the customers, client and colleagues for reporting and updates.
Experience: 2 - 5 years
Used Salesforce from the previous company to document customer transaction and check history of the transactions.
Experience: 1 - 2 years
Used this tool from the previous work in reviewing customer emails, cases, transaction and to document calls.
Experience: 5 - 10 years
Managing large datasets with functions: SUM, GRAPHS, MATCH, VLOOKUP.
Experience: 5 - 10 years
With good communication and organizational skills, as well as project management skills, bookkeeping skills, and time management skills.
Experience: 2 - 5 years
Email management, answering and sending emails to the clients as part of my task doing Executive Assistant role.
Experience: 2 - 5 years
Experienced personal assistant for 2-3 years. Checking action registry and making follow up for the ongoing action items and complete it on or before the timeline.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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