Joy

General Virtual Analyst

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 7th, 2024 (yesterday)

Member Since

March 5th, 2024

Profile Description

With customer service representative experience with over 9 years of professional experience assisting customers in solving complex issues for different accounts (retail, sales, technical & travel account). 3 years of that was with the retail and sales account wherein my main task was to answer customers questions, concerns and assist them in placing their order or any concerns after their transaction. Promoted as a Team Manager after 6months of being the top agent and was tasked to handle 15-18 agents assisting customers online. Experienced Executive Assistant for 2-3 years managing emails, calendar, reports and assisting the clients. 

Top Skills

Office and Administration » Microsoft Word

Experience: Less than 6 months

Using this tool to create and share documents/reports.

Office and Administration » Computer Literacy

Experience: Less than 6 months

The ability to use a computer, navigate the internet, and use common software applications such as Microsoft Office. Managing and organizing emails, using email etiquette, and using email to communicate effectively with colleagues, clients, and customers.

Office and Administration » Microsoft Outlook

Experience: 5 - 10 years

Still using this tool to communicate with the customers, client and colleagues for reporting and updates.

Other Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

Used Salesforce from the previous company to document customer transaction and check history of the transactions.

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Used this tool from the previous work in reviewing customer emails, cases, transaction and to document calls.

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Managing large datasets with functions: SUM, GRAPHS, MATCH, VLOOKUP.

Office and Administration » Communication

Experience: 5 - 10 years

With good communication and organizational skills, as well as project management skills, bookkeeping skills, and time management skills.

Customer Support » Email Support

Experience: 2 - 5 years

Email management, answering and sending emails to the clients as part of my task doing Executive Assistant role.

Office and Administration » Personal Assistant

Experience: 2 - 5 years

Experienced personal assistant for 2-3 years. Checking action registry and making follow up for the ongoing action items and complete it on or before the timeline.

Basic Information

Age
32
Gender
Female
Website
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Address
Daraga, Albay
Tests Taken
IQ
Score:  104
English
C1(Advanced)
Uploaded ID
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