I've been in the BPO industry for 13 years, and within the said years, I acquired different skills due to several accounts I have been to. First, My communication skills have improved as well as my Customer service skills. I've been to the Technical Support account (Netgear and Apple Support) and Amazon Seller support associate. I went to the Sales account (outbound). In addition, I was promoted to Team Leader, additional skills have been added as I went through different Management training on how it worked and managing people.
Experience: 1 - 2 years
I worked and assisted as an email and chat support associate for a Technical Support account (Netgear) and for Amazon seller support
Experience: 2 - 5 years
I worked for Netgear and Apple Support as technical support associate
Experience: 2 - 5 years
I worked and had been part of Amazon Seller Support and FBA, where we assisted different sellers regarding their concerns about their accounts and products in Amazon
Experience: 6 months - 1 year
I worked as a Chatter/ account manager for an Online platform.
Experience: 5 - 10 years
I have been on a leadership team, that helped me to improve my Excel skills
Experience: 10+ years
I am a fast typer, I'm good with typing and Encoding.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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