Hi, I'm Jeanny, a dedicated Virtual Assistant with experience in healthcare administration and customer service. I specialize in data entry, EMR management, insurance verification, prior authorizations, claims processing, and medication refill coordination. I also handle inbound and outbound calls, appointment scheduling, and patient support with professionalism and empathy.
I am detail-oriented, organized, and committed to maintaining accuracy and HIPAA compliance in all tasks. With strong communication skills and proficiency in tools like Google Workspace and Microsoft Office, I help streamline operations and ensure a smooth patient experience.
Experience: 2 - 5 years
As a Medical Virtual Assistant, I handled data entry tasks with a strong focus on accuracy and confidentiality. I managed patient records in EMR systems, entered and updated demographic and insurance information, uploaded and organized medical documents, and processed billing details. I ensured all data was accurate, up-to-date, and compliant with HIPAA standards while maintaining efficient workflow and attention to detail.
Experience: 1 - 2 years
As a Virtual Administrative Medical Assistant, I supported insurance and billing processes by verifying patient benefits, processing claims, and handling prior authorizations. I assisted with medication refill requests, coordinated with pharmacies and providers, and ensured accurate documentation in EMR systems. I also communicated with patients to explain coverage, benefits, and billing details while maintaining confidentiality and compliance with HIPAA standards.
Experience: 1 - 2 years
As a Customer Service Representative, I handled both inbound and outbound calls, assisting patients with appointment scheduling, insurance verification, and general inquiries. I communicated clearly and professionally, addressed concerns, followed up on requests, and coordinated with medical staff when needed. I ensured a positive patient experience while maintaining confidentiality and accuracy in all interactions.
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