Customer Service and Technical Support Specialist

Overview

Looking for part-time work (6 hours/day)

at $6.06/hour ($800.00/month)

Bachelors degree

Last Active

May 5th, 2024 (3 days ago)

Member Since

March 4th, 2024

Profile Description

My employment history spans several computer companies, with my most recent roles summarized as follows:
Previously, I served as a Sales & Technical Support Representative Level 1 at Dell XPS Department, where responsibilities encompassed customer service, ticket management, and data entry.

Additionally, I held the position of Sales & Technical Support Representative Level 2 specializing in Microsoft Office for both Windows & Mac platforms. In this role, I provided floor support, conducted follow-up calls to ensure customer satisfaction, managed technical triage, offered one-on-one coaching to my team of six members, assumed leadership duties in the absence of our immediate supervisor, and spearheaded projects aimed at improving company metrics.

Currently, I am employed as a Case Manager and Recovery Process Manager at Upgrade to see actual info. This role entails handling inbound calls and emails, managing payment collection, and performing various administrative tasks.
With a reputation for being a fast learner and consistently completing tasks promptly, I am eager to contribute positively to your team.