Customer Support and Online Writer

As a Customer Service Representative at Concentrix, I utilized Zendesk as a central platform for managing customer interactions through email, messaging, and outbound calls. Supporting a retail account, I handled both seller and customer concerns efficiently, using Zendesk's ticketing system to ensure timely resolution and proper documentation. My experience includes navigating multi-channel communication, updating ticket statuses, and collaborating with internal teams to resolve complex issues.

I have hands-on experience using AI tools such as ChatGPT, Perplexity, and similar platforms for refining documents and generating content. I applied these tools in academic settings, including improving research papers and presentations, as well as during my on-the-job training where I used them to enhance reports and communications. This experience has strengthened my ability to leverage AI for productivity, clarity, and efficiency in various tasks.

As a Gen Z, campus journalism was my tech playground. Writing articles, tinkering with layouts, and messing around with digital tools sharpened my skills. Social media stints and online platform dives deepened my savvy, showing how tech shapes today's talk game.