Experienced, resourceful and effective individual that aims to pursue a career which is challenging, provide long term satisfactory and opportunity to utilize my creative skills thereby improvising it and at the same time being beneficial to the organization.
Experience: 2 - 5 years
As a customer service representative, we are directly working with customers over the live chat, email or even phone call. In this field, you need to deliver strong personality with passion to get the job done paired with integrity and eagerness to help. With my 5 years of chat customer support experience, we help customers with billing issues and disputes; processing of orders; processing of payments; setting up appointments for their service requests and many more. This role does not only focus on the requests or inquiries of the customer but also communicating them with assurance, acknowledging concerns and frustrations, and resolving complaints. It is overall identifying customers needs and wants.
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