Customer Service, Technical Support, Live chat support, Complaints Coordinator

Overview

Looking for full-time work (8 hours/day)

at $6.69/hour ($1,280.00/month)

High school diploma

Last Active

June 3rd, 2026 (9 days ago)

Member Since

February 28th, 2024

Profile Description

I am Jannel M. Ulatan, a detail-oriented professional with over 7 years of experience in high-level customer operations, complaint management, and technical support. My background includes working with global companies such as Telstra International Philippines, Convergys/Concentrix, and Teleperformance, where I handled complex escalations, technical troubleshooting, and customer satisfaction initiatives.
Key strengths include:
• Customer service expertise — Skilled in complaint handling, root cause analysis, and maintaining client trust.
• Technical troubleshooting — Experienced in resolving connectivity and software issues across multiple platforms.
• Remote work proficiency — Successfully operated in a 100% WFH environment, demonstrating discipline and mastery of online communication tools.
• Data analysis & reporting — Strong ability to generate accurate reports and identify trends for process improvement.
• Organizational skills — Adept at managing multiple priorities with precision and efficiency.
I am seeking opportunities as a Virtual Assistant or Customer Support Specialist, where I can leverage my communication skills, technical expertise, and organizational abilities to help businesses streamline operations and deliver excellent client experiences.